Hinge complaint?

Do you have a dispute or a bad customer experience with Hinge? Report it through our website to maximize the chance of getting it resolved.

We help you write an effective complaint in minutes. Our AI models are trained on thousands of effective complaint letters. Then we push it through emails, social media, paper complaint letters and other tools at our disposal. And you are not alone: our helpful community is there for advice.

Hinge customer service runs through the help section inside the Hinge app, the Hinge Help Center, linked in the contact details above, and email at hello@hinge.co. Write from the email address on your Hinge account, or give it along with the phone number you signed up with, and add the receipt or order number for any purchase and screenshots of the problem.

Account or billing problem? Start your complaint here as well, and we push it out to Hinge by email, social media and printed letters.

No: Hinge does not run a customer service phone line for users. Support runs through the in-app help, the Hinge Help Center and email at hello@hinge.co. Hinge, Inc. is based in New York, with the address in the contact details above, and for users in the UK and Ireland its terms name MTCH Technology Services Limited in Dublin as the company that runs the service. Do not trust a number that claims to be a Hinge helpline with your login details or card number.

Want the problem set out in writing? We help you write the complaint in minutes, with the account details, receipts and dates in order.

How you cancel a Hinge subscription, and where you ask for a refund, depends on who took the payment. Bought through the Apple App Store: cancel in your Apple subscription settings and request any refund from Apple. Bought through Google Play: cancel in your Google Play subscriptions and request any refund from Google. Deleting the Hinge app or your profile does not cancel a subscription bought through Apple or Google, and Hinge says virtual items such as Roses and Boosts are not refundable.

Check your receipt to see who charged you, and keep it with a screenshot of the cancellation confirmation.

Renewal taken after you cancelled? Raise it through our complaint process: our trained AI opens a case for you and keeps coaching you on what to send Hinge, Apple or Google next.

To appeal a Hinge ban, contact Hinge support through the Help Center or at hello@hinge.co and ask for the decision to be reviewed. Give the email address and phone number linked to the account, the date the ban appeared and the exact message the app showed, and explain briefly and factually why you believe it was a mistake. If you paid for Hinge+ or HingeX through Apple or Google, check whether the subscription is still renewing and cancel it in your app store settings if needed.

Keep copies of everything you send and every reply.

Almost certainly not. Hinge says a date should never offer crypto or investment advice, and that money should never be sent or received by wire transfer, gift card or investment. A match who builds trust for weeks and then points you to a trading platform fits a well-known romance scam pattern.

Nothing has been reported about Hinge here yet. Our research shows what typically goes wrong at subscription dating apps: renewals charged after a cancellation, refund requests passed between the app and Apple or Google, accounts banned with little explanation, login and verification problems after a change of phone number, Roses or Boosts that did not deliver what was expected, and profiles that stay up after a report.

Banned with no reason given, or billed after cancelling? Be the first to report it: your case opens the record the next Hinge user checks when the same happens to them.

Your complaint gets its own public page on Complain.biz and we get to work: we bring it to the attention of Hinge through emails, social media, paper complaint letters and other tools at our disposal.

And we stay with it after you file. Our trained AI opens a case file for you and keeps coaching: what to reply, when to push again, and how to escalate if nothing happens.

Yes. We have an active community of consumers, and complaints here are public: people who ran into the same problem with Hinge can give you advice or back you up with their own story. A complaint with a community behind it is much harder to overlook.