Skip to content
File a complaint
File a complaint

Hilton Hotels complaints

Hilton Hotels complaint: Non-refund denial of incidental charges

Open 103 views Hotels / Motels
File your Hilton Hotels complaint How does Complain.biz work?

Filed 30 Nov 2023 by Abhishek

I stayed in Hilton-Vienna Danube waterfront from 18th to 23rd November (part of two bookings, first one till 22nd Nov). I was charged 457 euros as incidental charges. However, after multiple reach outs to their customer care – which is one of poorest as many times they are not able to find the booking my full name – they are now denying any such incidental charge. I had shared my bank account statement with them, but still they([email protected]) are in outright denial and want me to call hotel directly. The hotel people are now in fact denying any reservation.
I didn’t know that such a big brand can sometime be so ineffective in basic accounting and bookepping.

Hilton Hotels complaint: Non-refund denial of incidental charges
Photo Abhishek uploaded with this complaint

File your complaint

Report

Spam, offensive, not about this company, or it contains someone's private details? Tell us and a person looks at it.

Discussion

0 comments

No comments yet. Been through something similar with Hilton Hotels? Start the discussion above.

More Hilton Hotels complaints

View all 22

Wronged by Hilton Hotels too?
Make it sting!

Launch complaint