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Hanson Subaru complaint: Poor service dept

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Filed 18 Nov 2018 by Karen

Made appt to get a recalled problem fixed at 11:30. Told would take 1 -1.5 hours. When got there was told car would be done by 4:00(4.5 hours after appt time). By 4 :30…..no word. Talk to gentleman at counter. He checks. They are finishing paperwork…maybe another 10 minutes. 15 minutes later…he says they are test driving it. When all done…took over 5.5 hours. Extremely poor service.

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