Complaint: wont realese my money

on 09 May 2020 about Green Dot Bank in category Banks

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My complaint:

i made a purchase at powersports max of 2096.00
Then had to cancel do to my son was to young to drive this gokart in the same day.. Well agreed by both parties to refund my money after it going on since april 30th its still showing pending and they wont release it back its says in agremeant 3’5 business days well?? -?? I have kids need my money

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Justified complaint?

Suggested solution:

I have kids they need food it was setled

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