Filed 27 Aug 2020 by Patricia
I was granted a small business loan. When the funds were just posited in my Green Dot account. My funds were frozen, I was unable to access them until I provided proper documentation. Which I did. My account was unlocked. But unknown to me there were several limitations about how much I could withdraw in a 24-hour period. since I took the small business loan out to start a small business I needed them to increase my daily limit in order to delegate my funds. When they refuse to do that, I told them I wanted to close the account and move my funds into a Wells Fargo account that is mine. They refused to do anything I ask for requested. I asked to speak to a supervisor. And when they took all my information in order to have a supervisor call me back, I was told it will be 24 hours before someone would get back to me. So I waited, and waited. No return phone call from any supervisor at all. After I allowed the 24 plus hours to go by. I attempted to call the customer service center. And suddenly when I put in all the information that was absolutely one hundred percent correct I was told my account numbers were incorrect and I was unable to reach a customer service helper. It just kept redirecting me and hanging up. I find this type of business behavior incredibly ridiculous and unacceptable. I would like for Green Dot to address my concerns and speak to me directly. And resolve the situation so that I can delegate my funds as needed to start my small business.
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