Green Dot Bank complaint: Want my money out of Green DoT bank account

My income tax was deposit on my Green dot card. I put some into the vault account on my card which locks the money from being access unless I move it to available. I have done this many times to help myself save money. Well a couple months ago I had to get another phone new number, along with a new email address and no longer have access to the old accounts. Google won’t let me sign into my old email bc I forgot my password and even when I tried to reset and create another password it wouldn’t let me. So I explained to Green Dot customer service reps and they all keep lying to me saying they updated my information so I can access my money and it takes 2 business days its been over a week. Now they say there’s nothing they can do and someone from the corporate headquarters will call me but they don’t know when and they cannot transfer me to someone who can help me. I have a family and bills I need to pay. I have lost my job because I cannot access my funds to fix my car to get back in fourth to work. I am going to file a lawsuit against Green dot . I feel they are trying to keep my money.