Green Dot Bank complaint: walmart debt card

it started on january 17 this year on my walmart debt card. a transaction took place i didnt know about the company was ich. game store.com for 39.99 i called green dot despute and on january 24th this year the money 39.99 was put back on the card we moved in our aparttment september 1 because of the address change the people in the despute dep. wanted proof of my new address so i had to send a copy of my state id on both sides i emailed it 4 times sense early febuary and one time through the us mail everytime i called the despute dept green dot they keep saying they never recieved the id today march 22 f2023 i called and they said to send the id again and call back within the hour i called back and recived a email saying the email box was too fulltry again later i called again and hung up about 3 times the email to send my id to is [email protected] need helpthe people in the desputes is not helpinghow do i get my id sent to green dot my debt cardis restrieted i would like to have it lifted so that i can get a new card i have money on the card what do i do im not happy with green dot