Complaint: Venmo transfer to closed Gobank card (greendot)

on 19 November 2020 about Green Dot Bank in category Banks

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My complaint:

I had $329 transferred from venmo to gobank a Green Dot company. I meant to have the money transferred to my bank account with Oregon Community Credit Union but did not see the second asking me which bank and or card. The money was instantly transferred to a card I still have but is inactive. I have contacted GreenDot Bank email I have chats with venmo for 3 days. I do not understand how the money was transferred to an inactive card and it went through I cannot access my account using my login information on gobank AKA GreenDot Bank and keep receiving the same instructions by email to call the number on the back of the card I called the number I enter my information and it hangs up says I do not have an account.

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Justified complaint?

Suggested solution:

This issue could easily be resolved by refunding me my money. I had over $300 stolen from me from a bank that has no way to contact a human. I have now called the corporate office only to get an email address to human resources. I will not stop until this is fixed it is not the first time and I have Let It Go in the past because they make it impossible. I have seen so many complaints of people losing their money it's not right. I think a class action lawsuit maybe the only way to go if they cannot resolve this

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