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Green Dot Bank complaint: Unable to access funds New Card needed

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Filed 5 Jan 2021 by Denrey

I no longer have the green dot prepaid card that was originally used to set up the account. I have called customer service on several occasions for assistance with obtaining a new card. I was given an incorrect email address to mail a copy of photo ID and email mail certification from the post office. I think I found the correct email address and have not received a response from the company if they received my information updated my address and sent me out a new card. I have tried on several occasions to reach customer service again by phone and now the option is not available. Money is currently sitting on a card I don’t have access to and I have reached a dead end after several failed attempts to resolve the issue.

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