My complaint:
I am a GoBank customer. 2 months ago they approved my fraud refund but put the refund on the card i closed due to it being hacked. Despite multiple conversations since June 2020 they still refuse to either transfer the refund to my new account i immediately obtained when my old card was hacked i closed that account. Or mail me the funds to my new address. No o have not changed my driver’s license address but my drivers license social security number picture of license and picture of go Bank envelope i received and have been using exclusively here at my new address. I also emailed them a pic of my new card which was also obtained woth the same drivers kicense. My phone number is the same number ive had for 3 years. I am one step away from contacting the FDIC if my fraud refund from May 2020 for 680 dollars is noy either transferred onto my new card or mailed to my new address. My name is not on the lease cuz I do not know how long I will stay with my daughter . However a comparison of the two accounts should easily be proof enough t along with my Id pic front and back I have sent 4 times to their resolution dept . I have also been lied to several times. Three weeks ago a customer serfide rep said my check was mailed to my new address. It would arrive in 2 weeks. I waited and called when it didn’t arrive and was told first to send it again and then told they cant verify which address to send my refund to. If my fraudulently stolen funds are not transferred into my new account or overnight mailed with a tracking number sent to me within 48 hours of this complaint. I will pursue my congress pe4son and file a complaint with the FDIC and will email all my documented phone calls and this comolaint to every major and minor news outlet online and in print.
Suggested solution:
Have Go bank compare my picture social security number of the old account ending in 3380 to my new card verification info and immediately deposit the fraud refund onto my new account or express mail with signature required to my new address attached to card ending 7026.
