Green Dot Bank complaint: Refund claim

I called the fraud department or the claim department and let them know that I have purchased three cards and I wanted to cancel the transactions in the cards free cards that I had purchased so I can purchase a vehicle online I told him that I believe it was a scam that I wanted them to cancel to the transactions and the cards so we looked at the case and it had someone else’s information linked to those cards so I I told him that they were my cards I purchase them with my personal credit card I have the receipt the package and the car is in my possession and so they did a claim baby claim numbers I submit all the proof he asked for and I called to ask about the status of my claim and it turns out they close my my claims because they said I did submit the proof which I did so I had to reopen the claims resubmit all the proof so I called back and there they tell me that they’re not reliable for the funds that was in the card account because they can’t figure out who owns the cards and I gave them permission for the cards but I have the receipts the card package everything when I called Greenbank it was the same day I purchase the cards so no money was taken off those cards yet and then they now almost a week later I called they said said the cases are closed that there’s no money left on those cards and now the cards are canceled that’s why are the cards cancelled the lady said oh because these cards are one use cards only so we cancel after there’s no more money on it that’s a lie cuz he’s card you can actually get direct deposit and everything else on him or take him to the register add money if they would have closed my case or cancelled my cards like I asked if there was proof that I had purchased those cards at their my cards I had possession of the card physically and on the receipt has my information of me purchasing those cards with my bank card not cash they canceled the 3 claims and released the funds on the cards