Green Dot Bank complaint: Missing money

I made a purchase online. During the processing portion an item in my order became out of stock, because of this my total in my purchase dropped by 35$. The rest went through. It’s been two weeks and that 35$ is still not posted back on my green dot card. I’ve been in contact with green dot 7 times in the past two weeks. 2 times having a request put in for a supervisor who was suppose to call me within 24 hours and never did. 3 of the times I called, being today. I was told it was pending, to make an unnecessary 1$ purchase to kick start the deposit to go through. I was told it would take 3-4 hours when that didn’t work… I called 8 hours later to be told that it could take WEEKS before I see my money again and when I asked for a supervisor Immediately and that i wasn’t waiting for the “request” they put through since it didn’t work the past two times; I was told “no” when I laughed and said what kind of business is this? I need your boss, green dot stole my money and I need it resolved; The agent Steve, hung up on me. Green Dot stole my money and refuses to give it back, their customer service is lacking and they gave me 7 different stories everytime I called.