Complaint: Locked Card horrible customer service

on 01 August 2020 about Green Dot Bank in category Banks

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My complaint:

My green dot card has been locked since July 3. I have sent copies of several forms of ID numerous times. I have called customer service multiple times, gotten no help, refused to be allowed to speak to supervisor, promised call back have NEVER received a call. Cant get number to call corporate to resolve issue or cancel card

0 0 votes
Justified complaint?

Suggested solution:

Unlock my card or cancel it and refund my money.

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Torri Walton
Torri Walton (@guest_1636)
1 year ago

I have the same issue. They were supposed to call in a month and havent. Then they sent my money somewhere but can’t give me a transaction number so it can be tracked. It’s horrible. Corporate number is ‭(866) 652-4611 btw.