Green Dot Bank complaint: Lock account and unauthorized withdrawal

Case number: 60870127
My online account was hacked. Whoever hacked my account changed the email phone number and password. I called the number on the back of my card to report this. They put a lock on my account until the received proof the account belonged to me. When they do email me any information they are also sending the email to the person who hacked my account. This started back in late February. Here it is almost the end if May and I am still fighting to get my account back. Ive sent all the info they have asked for more than once. When I called the other day to see if there was an update on my account they now tell me over $1000 has been taken out of my account. But if it was locked how is that possible. As I said Ive done everything they have asked to verify the account belongs to me but Im still getting the run around.