Green Dot Bank complaint: Liars and thieves stole my money, I want it back!!!

Ok so I don’t know what else to do. This has been going on for two years. In 2019 I noticed a transaction I didn’t make nor did anyone use my card. So I contacted green dot ,go bank and told them I didn’t make this and noone uses my card but me. They took all my info and said someone will be in touch within 14 days. Only a few days into the dispute I received a email saying the charge was gonna stay because it was valid. Not telling me anything else. I called and was given the run around and I Bs you not the guy said his name was John Wayne’s. They said that the transaction dispute was closed and they couldn’t do anything. So I told them cancel all of it. And washed my hands with green dot go bank. Well I received a letter and said that my claim from 2019 had been carefully looked at and was overturned and I was in fact owed 213.60. Wich I knew from 2019 I didn’t and noone made that charge on my end. I told them that. And was made out to be a liar. So frustrating. So now I have to call and talk to them again. Called and keep in mind now I don’t have a debit card and don’t remember my phone number I had in 2019.so I tell them the situation and I’m told to hold. They transfer me and again tell my whole situation and can you hold sir. Transferred 4 times and telling my situation to 4 different people. So I get this guy Patrick John Johnny’s he asked me my name, account number, social, dob, card number told him situation and I didn’t have a card I had a dispute transaction number and gave that to him. He asked for phone which I said I didn’t remember because it’s been 2 years. He said he was unable to verify who I was after giving him all my personal info like social account number everything. I asked to speak to a supervisor he told me there no way to do that. So I asked him at least 7 more times and he said no he wouldn’t get a supervisor.and was very rude and unprofessional. I called back and had to do same thing telling info and being transferred but this time A lady name Christy I believe was her name she asked me name,dob,social,account number,and adress. I told her and she pulled up my account and asked what she could help with. I told her and she asked to out me on hold I said yes. Off and on I was on hold maybe 1 hour to 1 and half hour. Then she came back on and said yes they have sent out a check to the address on file. I said ok when was check sent out. She said Sept 3 2021. She said give 14 days and if you don’t receive it call us back. So I waited over 14 days and called and now I can’t get ahold of anyone with being hung up on. They hang up on me almost every time I call. Well finally getting through to a lady named Jenae she told me after verifying me that the check wasn’t mailed out on the 3rd of Sept it says it was mailed out on the 9th of Sept if I don’t receive it in 6 days to call back. Well today is 27th and I have yet to get anything. I will be calling back this morning. And having to deal with these people again. Makes me have anxiety just thinking about it.