Green Dot Bank complaint: Incorrect card purchased

I purchase a card in error. I purchased it on Friday, June 4, 2021. I called the number on the card. I followed everything I was suppose to do and then I requested to speak to Customer Service. I spoke to someone who identified herself as Everly. I explained to her that my grandson and I purchased a card, we did not know it was the wrong card. I explained to her I did not want this card. She said she understood and that she was going to make sure no monthly fees or any charges will occur. She said I could use the 20.00 on the card and then to throw the card away as she will do what she need to do to make sure the card will not be active after using the card. Well, the other day $7.95 was charged to the card. I tried to speak to Mary, which she said it is nothing she can do about that, that the computer will not reverse the fee. She then gave me to Supervisor, who identified herself as Belle. Same thing told to me. I have a question. No one did maintenance of an account for me, nor was the card used for any month. Why was I lied to and now no one want to give back the $7.95. My name is Clora McCraw, card number 4143 9702 5644 6711. You have my address to send me the monies taken out.