I had a large sum of money, over $10k, sent to green dot thinking I could use my card to take care of obligations only to find out I could only spend $3000 a month.. due to trying to use my card at various places to pay bills I lost the card. I immediately called Greendot to close the account and send me a refund for my entire balance. I was told to send the necessary documents to 2 different email addresses. I had to do this over 5 times. Every time I called I would be told something totally different from each person, it was hard to understand them and they hung up on me several times. Each time I called back I would be placed on hold for up to 45 mins then the call would disconnect. I am in jeopardy of losing my home and car because they refuse to send my money via paper check in the mail. I was even told to go to the nearest green dot bank which is over 5000 miles away from me. I have even emailed the CEO of Greendot and no response!
Just send me my money via check or simply transfer it to my local bank account and respond to customers who send in emails in a timely fashion