Green Dot Bank complaint: Holding my money hostage

I had a large sum of money, over $10k, sent to green dot thinking I could use my card to take care of obligations only to find out I could only spend $3000 a month.. due to trying to use my card at various places to pay bills I lost the card. I immediately called Greendot to close the account and send me a refund for my entire balance. I was told to send the necessary documents to 2 different email addresses. I had to do this over 5 times. Every time I called I would be told something totally different from each person, it was hard to understand them and they hung up on me several times. Each time I called back I would be placed on hold for up to 45 mins then the call would disconnect. I am in jeopardy of losing my home and car because they refuse to send my money via paper check in the mail. I was even told to go to the nearest green dot bank which is over 5000 miles away from me. I have even emailed the CEO of Greendot and no response!