Green Dot Bank complaint: Green Dot unlawfully refused to provide provisional credit after some criminal unlawfully accessed and stole money from my account. Then they closed my account and claimed they did some kind of investigation that resulted in blaming me for the theft

Someone got a hold of my card details and withdrew my money at an ATM. I called right away once I got the and a dispute claim was started. The whole dispute process was shabby since it took them almost 3 weeks to provide my provisional credit. I think that alone was unlawful. Then, they kept making changes to my account without letting me know what was going on. I kept calling and they would act as though they sent me notification with no proof that they did.(suspended my account, closed my card, sent a new card) They never sent me a new card until after the activation deadline had password to activate it. (Really suspect)
Then they send me a letter after holding my funds and closing my account that their investigation revealed I authorized the withdrawal. They reversed the provisional credit and debited my funds that they were holding hostage. I got violated twice!
What type of sham investigation was this? I’m starting to believe that someone in that bank is stealing from customers and setting all of this up.