Green Dot Bank complaint: GREEN DOT REFUSING CUSTOMER SERVICE

I have a green dot dept card that i paid $150 for and had a balance of $140. The card never worked nor was i given any info on why it wasnt working. I specifically bought the card for online purchases and when I finally talked to someone they told me the the card was not for online purchases despite it not saying that on the packaging. In this first convo i was suppose to get a manager callback and be refunded $20 in service charges. i was attempting to get a check written for my balance due to a stolen card. (i knew who took it) 2nd call after not getting a call back was a complete lack of customer service…i found out that tye card was setup for online payments but that there was an error with my address which i know my address and questioned them on why they didnt help correct this issue at that point i was suppose to get a call back and the rep pretended to no longer hear me and then hang up. 3rd call after a week of no calls from green dot management and the same exact thing happens the pretend they no longer here me and hang up. 4th call i was hung up on before talking 5th call the same thing. 6th call i spoke to a rep until i got the words out that the manager had not called me back and radio silence for 15 minutes then was hung up on.