Green Dot Bank complaint: False Advertising

Recently I purchased a green dot card from 7-11 location Lakewood NJ 08701 I was informed that I would have to load money for me to use the card . I loaded $500us , two to three days later after activation of my card I attempted to use my green dot cat at another 7-11 location Howell NJ 07731 and my card was declined surprising plus embarrassing to say the least. I immediately contacted customer support because I was unable to use the green dot application which I was instructed to do . I was informed by the customer service department which was in the Philippines that I would be unable to use my newly bought green dot card anywhere nor would I be able to transfer any funds nor use a ATM but could only make online purchases with my card. No where on the package does it specifications mention any of this that was stated to me by customer service. I was devastated and immediately had a nervous melt down as I initially purchased this card because I am a day trader I invested in bitcoins and was unable to secure my transaction of 16,000$ USD due to my $500 USD that was loaded. I will be suing GreenDot for False Advertising plus emotional stress