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Green Dot Bank complaint: Failed to refund a charge

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Filed 6 Jun 2020 by Mattmcg70

I made a purchase on line from a company called luxury trends. I never recieved the merchandise, after contacting the company several times they finally emailed me back saying they were refunding my money. After a month of waiting on the money that never came, I called my card company and they told me they could not refund the money that I had to go through the company. After explaining that I had and got an email that it was being refunded, which I never received they still said at green dot that they could not refund me the money.

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