Green Dot Bank complaint: Account never closed misleading information from representative
Filed 23 Dec 2020 by Kashala
I have screenshots of the conversation I had with your customer service said my account would be closed but it was never closed. For the past year and some months I have been getting charged a monthly fee. I forgot I had this still set up on my backup deposit location after losing my other bank card: they accidentally sent it to green dot and they accepted my deposit and took all my monthly fees and left me whatever was left. The rep I spoke with today said they would issue a full refund of all fees and issue a check call got disconnected and the new rep could not tell me amount of check refund. I said if the amount is not correct I will be contacting my attorneys with all my screenshots and recordings. Sick of y’all playing games with my time and money. Very unprofessional!!!
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