Green Dot Bank complaint: Account blocked

Name: Account blocked
Item: Green Dot Bank
Rating: 1
Author: Jrell00

Open 9 Jun 2020 3,199 views Banks

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Filed 9 Jun 2020 by Jrell00

My account has been blocked for nearly a month now I sent in the asked for documentation like 20 times ni to [email protected] still no change I have been calling everyday jus to be told the same thing I have a toatal of 760.00 in this account from a 760.00 dollar deposit from mi uia for pua assistance

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Case details

Status: Open
Company: Green Dot Bank
Filed: 9 Jun 2020
Rating: 1/5
Desired resolution: They should unblock my account because my documentation has already been verified
Problem: Account blocked despite documents sent repeatedly
About: bank account
At stake: $760
Dealing with it for: 30 days

Progress

Filed
Company notified
Company replied
Resolved

9 Jun 2020 Complaint filed and published
9 Jun 2020 Message from Bizzy: we notified Green Dot Bank about this complaint.

See all 1,693 Green Dot Bank complaints

Discussion

5 comments

Robert Gonzales 12 Feb 2021

Green dot keeps hanging up on us. A refund was processed to an old closed green dot card, the merchant has sent docs to prove the refund was accepted, but the call taker insists that it would have been rejected. The merchant shows the credit back to the closed card was successful. We no longer have the card. This was 3 payments made booking a cruise with norweigian cruise lines, after 3 months of investigation they sent invoice showing refund accepted to the closed card. Green dot is impossible this far to speak to. They keep disconnecting, saying it’s impossible to credit the closed card....ugh... exhausting

Reply
Alice Gutierrez 2 Mar 2021

I have a gobank card and I have money that has been deposited on it and they are saying its suspicious and I have been trying to get this cleared up for a while now.and they still will not let me get my money off the card.they said I need to upload my license to them and it will take two days to verify and they still have not done anything about it.and why is this card being sent threw green dot I have a gobank card.but I was to send the info to greendot.this really passes me off

Reply
AnnFelise Walker 18 Mar 2021

Greendot wont unlock my card saying due to suspicious activity. I cant even upload my licences to grt it unblocked can someone please help me. I need my money

Reply
Marcie Guillet 24 Mar 2021

Yea this is crap spent all day trying to send I'd and they keep rejecting it ! Whare can we report them people need their money why is this so difficult !?? Keeping our money we NEED WHY IS THIS HAPPENING GREEN DOY STEP UP YOU GAME !! IMPOSSIBLE TO TALK TO A HOMAN ALSO ! NOTHING IS WORKING !???

Reply
Angela Milledge 9 Jul 2021

I'm in the same boat, did you ever get it done

Reply