Green Dot Bank complaint: ACCOUNT BLOCK

I’ve tried several times to reach out to Go Bank a brand of Green Dot Bank In regards to closing my account and not releasing my money. I was informed by email that my account was closed, and that i can use my card to remove funds or call to request a check. However I tried using my card and it was declined! So I reached out to GoBank and was transferred several times with no one being able to help me due to the language barrier between the customer service reps and myself. After numerous attempts to speak with someone that can advise me of what was going on. I finally spoke with someone that told me that my account is NOT completely Closed just partially and that I just needed to send in a selfie of me holding my Drivers License and also a front and back copy of my Identification. After I submit the requested information I was informed that they will release the hold on my account and open my card up for use. The representative stated to please give them 72hrs max! I waited patiently. Now they constantly giving me the run around. Stating to ask the original depositor for a Letter Of Indemnity! How is that possible when a large portion of the deposit has been used! This is horrific. I need my money out my account ASAP.