GoTickets complaint?

Do you have a dispute or a bad customer experience with GoTickets? Report it through our website to maximize the chance of getting it resolved.

We help you write an effective complaint in minutes. Our AI models are trained on thousands of effective complaint letters. Then we push it through emails, social media, paper complaint letters and other tools at our disposal. And you are not alone: our helpful community is there for advice.

The GoTickets customer service number in the US is 877-698-0030, and the support email is support@gotickets.com; the GoTickets help center, linked in the contact details at the top of this page, covers mobile tickets, Ticketmaster transfers and refunds. Have the order number, the event date and a screenshot of the ticket or transfer email ready, and if the event is within a day, say so at the start of the call.

Tickets paid for and not in your account yet? Start your complaint here alongside the call: we push it out to GoTickets by email, social media and printed letters.

GoTickets gives refunds under its 100% Buyer Guarantee in a set of cases: tickets that do not work at the gate, tickets not delivered in time for the event, seats that are not what was ordered or better, and events canceled without a new date, where the choice is a full refund including service fees or a credit of equal or greater value. A postponed or rescheduled event is normally not refundable on resale marketplaces, because the tickets stay valid for the new date, and a change of mind is not covered. Ask for the refund in writing with the order number and the proof: the refusal at the gate, the venue's cancellation notice, or the delivery date against the event date, and keep a copy of the guarantee as it read on the day you bought.

Refund promised under the guarantee and not paid? We help you write the complaint in minutes, with the order number and the venue's notice set out against the guarantee.

GoTickets delivers most tickets as mobile tickets: either a transfer from the seller through the venue's ticketing platform, such as a Ticketmaster transfer you accept by email, or a link in your GoTickets account, with the delivery method and the expected date shown on the order. Check that the email address on the order matches the one on your ticketing app account, accept the transfer as soon as it arrives, and screenshot the barcode page before you leave for the venue. If the delivery date on the order has passed, write to GoTickets with the order number and the event date and ask for a replacement under the Buyer Guarantee, which covers on-time delivery.

Yes. In the United States, the New York State Department of State, Division of Consumer Protection takes complaints from New York buyers about a ticket resale marketplace such as GoTickets, and the same Department of State licenses ticket resellers in New York; it tries to help the buyer and the company reach a settlement rather than ordering one. It generally expects GoTickets to have had the chance to put things right first, so keep a record of every order confirmation, chat and email.

Tickets paid for and not delivered? Put it through our complaint process: our trained AI opens a case for you and keeps coaching you on what to reply and when to push again.

Nothing has been reported about GoTickets here yet. Our research shows what typically goes wrong at ticket resale marketplaces: tickets that arrive late or not at all, transfers that fail or go to the wrong email address, service fees that only show at checkout, seats that differ from the listing, barcodes refused at the gate, and refunds for canceled or postponed events that take long to come through.

Seats different from the listing on the night? Be the first to report it: your case opens the record for the next buyer comparing resale sites before a big event.

Your complaint gets its own public page on Complain.biz and we get to work: we bring it to the attention of GoTickets through emails, social media, paper complaint letters and other tools at our disposal.

And we stay with it after you file. Our trained AI opens a case file for you and keeps coaching: what to reply, when to push again, and how to escalate if nothing happens.

Yes. We have an active community of consumers, and complaints here are public: people who ran into the same problem with GoTickets can give you advice or back you up with their own story. A complaint with a community behind it is much harder to overlook.