GetHuman complaint: Get Human complaint

Name: Get Human complaint
Item: GetHuman
Rating: 5
Author: tlmcgee60

Open 3 Sep 2019 748 views Telecom

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Filed 3 Sep 2019 by tlmcgee60

I’ve been asking Get Human to help me in contacting the USPS to resolve an issue for 25 days. So far they’ve not contacted me or sent me a promised code to use. All I receive are incessant emails asking me how I resolved my issue and asking me to rate the USPS. I respond to around 6 of these a day by emailing them that nothing has been resolved and requesting their help again.

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Case details

Status: Open
Company: GetHuman
Filed: 3 Sep 2019
Rating: 5/5
Desired resolution: I would like Get Human to do what they advertise. I\'m not sure what the problem is; I wish they\'d email me some sort of reason why it\'s taking so long. I certainly hope this is not taken as abuse, as I\'m honestly explaining the situation.
Problem: Promised help and code never provided
About: customer contact help service
Dealing with it for: 25 days

Progress

Filed
Company notified
Company replied
Resolved

3 Sep 2019 Complaint filed and published
3 Sep 2019 Message from Bizzy: we notified GetHuman about this complaint.

See all 1 GetHuman complaints

Discussion

1 comment

tlmcgee60 3 Sep 2019

Thank you for accepting my complaint. This has been extremely frustrating. I just can't believe that this established company can operate so poorly.

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Wronged by GetHuman too?Make it sting!

Wronged by GetHuman too?
Make it sting!