Furness Building Society complaint?

Do you have a dispute or a bad customer experience with Furness Building Society? Report it through our website to maximize the chance of getting it resolved.

We help you write an effective complaint in minutes. Our AI models are trained on thousands of effective complaint letters. Then we push it through emails, social media, paper complaint letters and other tools at our disposal. And you are not alone: our helpful community is there for advice.

Furness Building Society's general enquiries line is 0800 781 4311, and you can email furness.direct@furness-bs.co.uk. Digital Savings customers can also use live chat in the app, and members can visit a branch in Cumbria or Lancashire. Have your account or mortgage number ready. The society also publishes a separate complaints email address, shown with its other contact details on this page.

App problem or a rate you did not expect? Start your complaint here and we push it out to Furness by email, social media and printed letters.

Furness Building Society has eight branches in Cumbria and Lancashire: Barrow-in-Furness, Grange-over-Sands, Kendal, Lancaster, Millom, Preston, Poulton-le-Fylde and Ulverston. Its head office is also in Barrow-in-Furness.

If you raise a problem in a branch, ask for it to be logged as a complaint, note the date and the branch, and follow it up in writing so there is a record of what was said.

If you cannot log in to the Furness Building Society Digital Savings app, check that the app is up to date and that you are entering the details you set the account up with, then call 0800 781 4311 for help with access. Never share a passcode or one-time code with anyone who contacts you first, even if they say they are from the society.

If money is stuck because you cannot get into the app, write down when the problem started, take screenshots of any error message with the time, and note any payment or transfer you could not make.

Locked out with money you need to move? Our trained AI opens a case for you and keeps coaching: what to send the society, when to push again, and how to escalate inside it.

Yes: the Financial Ombudsman Service in the UK covers complaints from Furness Building Society members about its savings, mortgage and payment services. It generally expects the society to have had the chance to put things right first, so keep a record of every call, branch visit, email and letter about the problem.

Set the complaint out properly from the start: through our complaint process we help you write it in minutes, drawing on complaint letters that actually worked.

Nothing has been reported about Furness Building Society here yet. Our research shows what typically goes wrong at regional building societies: savings rates that change with little more than a letter as notice, problems logging in to savings apps or moving money out, account closures and transfers that take longer than expected, mortgage applications held up at valuation, and payment arrangements that are hard to agree when money is tight.

Did a rate change slip past you, or a transfer get held up? Start the first case here: it opens the record that the next Furness member with the same problem can point to.

Your complaint gets its own public page on Complain.biz and we get to work: we bring it to the attention of Furness Building Society through emails, social media, paper complaint letters and other tools at our disposal.

And we stay with it after you file. Our trained AI opens a case file for you and keeps coaching: what to reply, when to push again, and how to escalate if nothing happens.

Yes. We have an active community of consumers, and complaints here are public: people who ran into the same problem with Furness Building Society can give you advice or back you up with their own story. A complaint with a community behind it is much harder to overlook.