Fray Bentos complaint: Pastry not cooked

Complaint from Timperleylady reported on 17 February 2021 about Fray Bentos

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My complaint:

My husband just loves your steak and kidney pies. The problem I have with them is the pastry doesn’t cook all the way through. Even if I leave it in the oven an extra five minutes, when I serve it there is a sloppy layer of uncooked pastry which I have to scoop out and put the cooked pastry on top of the meat. Why doesn’t ALL the pastry cooking?

Suggested solution:

Tell me what I’m doing wrong.

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