Filed 14 Nov 2026 by vp
I’m disabled and I’m on a walking cane. Had a failed knee surgery, trying to recover from that. The lady at Quick check was very rude, disrespectful, and degrading. I was at the quick check, my gift card was not working, so she took it out of my hand and said it doesn’t work and there’s no balance on it. It’s not activated. I tried to activate it, she was just yelling at me, saying that I needed to move over to another checker. She grabbed my groceries and she started hassling me. I told her I had cash and credit card. She don’t need to make a scene, and so I proceeded to get back in line at the quick check and do my groceries after she took me out of the quick check line, so I had to wait behind people after I was already up there. As I’m doing my groceries, she comes up to the quick check, register I’m at, grabs my pork loins that I already scanned, and she said you’re going too fast. You didn’t pay for that. You didn’t add it. I showed her on the the screen that I did pay for it and said, can you please put my pork loins back? Why are you touching them? And she mumbled some crap to me and walked back to her quick check register. Then she started screaming to the next checker on the other side on the regular check stands and said, I tried to get her to go to you, but she don’t wanna listen to me. I don’t know what her problem is, and I looked at her and said, I don’t have a problem. You look like you do. I told you I had cash and I had a credit card. You told me the quick checks didn’t take cash when they all take cash. I paid for it with cash. I got my receipt and then I told her, ma’am, I did not wanna go to the other checker on number six when I’m in the quick check already. it’s farther and I’m on a cane and I’m disabled and I’m in pain. She said it doesn’t matter that you’re disabled. who cares? That don’t matter about nothing. That doesn’t mean anything, she said. I tried to talk to the manager. He did not do any disciplinary action with her. He just let her be when I told him that she’s the one that did it. People are laughing in the line. One guy saying, man, she must think you’re invalid. She must think that you’re too old or you don’t know what you’re doing. I’m only 58 years old and I don’t even look it, so this is crazy that this lady’s treating me this way. Mind you, I’m on a cane. I’m disabled. She’s violating my ADA rights. She’s grabbing and putting her hands on my groceries, which is unsanitary because I don’t know if she has a cold or not. That’s why I go to the quick check. I don’t want nobody touching my groceries because I have autoimmune diseases. I cannot get sick by nobody. As I’m walking out of the store, she makes a smirk face to me and laughs. I want a disciplinary action against this lady. She’s working at 699 Lewelling Blvd San Lorenzo store. This is not a way to treat customers, especially people with disabilities. She has no ethics. She has no kindness or no empathy for anyone especially people that are disabled, because she said that doesn’t matter, that I’m disabled
Update ·
She’s working there now this happened at 5:25 or 5:35
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