Folgers complaint?

Do you have a dispute or a bad customer experience with Folgers? Report it through our website to maximize the chance of getting it resolved.

We help you write an effective complaint in minutes. Our AI models are trained on thousands of effective complaint letters. Then we push it through emails, social media, paper complaint letters and other tools at our disposal. And you are not alone: our helpful community is there for advice.

Folgers customer service is run by The J.M. Smucker Co., which owns the brand, on 1-800-937-9745 or through the online contact form on the Folgers website. Have the canister, bag or box with you: consumer care usually asks for the product and roast, the size, the best-by date and the code next to it, the UPC, and where and when you bought it.

Coffee not tasting the way it should? Start your complaint here as well, and we take it to Smucker by email, on social media and in printed letters.

If a canister of Folgers tastes weaker, more bitter or simply different from the coffee you usually buy, keep it and note the roast, the size, the best-by date and code, and where you bought it. Compare the label with an older canister if you still have one, including the net weight and any cup count it gives, and keep both. Then tell Smucker consumer care on 1-800-937-9745 exactly what changed and quote those codes, so the report can be matched to the batch.

Roast tasting nothing like it did? Open a case with us: our trained AI keeps coaching you on what to send Smucker and when to push again.

If a Folgers canister arrives with a broken seal or a lid that will not close, a K-Cup pod leaks grounds or will not brew, or you find something in the coffee that should not be there, stop using it and keep the pack. Photograph the coffee, anything you found and the pack with its best-by date, code and UPC, and seal what is left. For pods, note the brewer you used and how many pods from the box were affected.

Foreign object in the canister? We help you write the complaint in minutes through our complaint process, with the photos, the codes and the receipt in one place.

For a faulty Folgers product bought in the US, the store that sold it is usually the quickest route: take the receipt and the canister or box back and ask for a refund or an exchange under the store's return policy. You can also report the fault to Smucker consumer care on 1-800-937-9745, quoting the product, the best-by date and code, and where you bought it, and ask what it can offer. Keep the receipt and the packaging until the matter is settled.

Nothing has been reported about Folgers here yet. Our research shows what typically goes wrong with big supermarket coffee brands: coffee that tastes weaker or different from usual, packs that seem less full than the label suggests, canister lids and seals that fail, K-Cup pods that leak or will not brew, foreign objects in the coffee, and refunds for faulty packs.

New canister of your usual roast that tastes thin? Be the first to report it: your case opens the record for the next Folgers buyer who opens the same batch.

Your complaint gets its own public page on Complain.biz and we get to work: we bring it to the attention of Folgers through emails, social media, paper complaint letters and other tools at our disposal.

And we stay with it after you file. Our trained AI opens a case file for you and keeps coaching: what to reply, when to push again, and how to escalate if nothing happens.

Yes. We have an active community of consumers, and complaints here are public: people who ran into the same problem with Folgers can give you advice or back you up with their own story. A complaint with a community behind it is much harder to overlook.