Flybuys complaint?

Do you have a dispute or a bad customer experience with Flybuys? Report it through our website to maximize the chance of getting it resolved.

We help you write an effective complaint in minutes. Our AI models are trained on thousands of effective complaint letters. Then we push it through emails, social media, paper complaint letters and other tools at our disposal. And you are not alone: our helpful community is there for advice.

The Flybuys Service Centre in Australia is on 13 11 16, and the Flybuys Help Centre, linked in the contact details above, also offers Live Chat with an agent. Have your Flybuys card number, the partner, the date and amount of the shop and your receipt ready.

Points or a reward gone missing? Start your complaint here as well, and we push it out to Flybuys by email, social media and printed letters.

Missing Flybuys points are followed up through Live Chat in the Flybuys Help Centre, where you attach your proof of purchase for the team to review. If you forgot to scan your card on an in-store shop at Coles or Officeworks, Flybuys says you can go back to the same store with your receipt and card and a team member can add the standard points; the window for that is short, so check the Help Centre before you go. Bonus points and other partners go through Live Chat.

Gather the receipt or order confirmation, the partner and store, the date and amount, and a screenshot of any bonus offer you activated, with its terms. Check the transaction history in the Flybuys app as well, because some partners credit points later than others.

Flybuys has its own escalation route: the Resolution Form in the Flybuys Help Centre, which Flybuys describes as the step for a query that has not been resolved through the Help Centre or the Service Centre, or for dissatisfaction with an experience of the program. Flybuys is run by Loyalty Pacific Pty Ltd from its head office in Melbourne, Victoria; the postal address is in the contact details above.

Put your Flybuys card number, the dates of every chat and call, any reference you were given and the outcome you want in one message.

Points dispute to put in writing? Raise it through our complaint process, and our trained AI opens a case for you and keeps coaching you on what to reply and when to push again.

You can close a Flybuys account in the Flybuys app: tap the Account icon in the top right-hand corner, select Close Account and confirm. Flybuys also closes accounts by phone on 13 11 16.

Closing is immediate, and Flybuys says any points, offers, Flybuys Dollars and rewards on the account are removed when it closes, so use or redeem your balance first. Take a screenshot of the balance and transaction history before you confirm, in case a dispute about earlier points is still open.

Often not. Flybuys warns of phishing emails and texts posing as Flybuys that offer points or rewards and lead to a fake sign-in page, and says it never asks for your password or personal details by email or SMS. Once scammers have your login they can redeem your points, which Flybuys says cannot be reinstated.

Nothing has been reported about Flybuys here yet. Our research shows what typically goes wrong with retail loyalty programs: points that are not credited after a shop, activated bonus offers that never pay out, accounts taken over and points redeemed by someone else, balances lost when an account is closed, and gift cards or rewards that do not arrive.

Bonus offer activated and the points never showed up? Be the first to report it: your case opens the record the next member chasing missing points can point to.

Your complaint gets its own public page on Complain.biz and we get to work: we bring it to the attention of Flybuys through emails, social media, paper complaint letters and other tools at our disposal.

And we stay with it after you file. Our trained AI opens a case file for you and keeps coaching: what to reply, when to push again, and how to escalate if nothing happens.

Yes. We have an active community of consumers, and complaints here are public: people who ran into the same problem with Flybuys can give you advice or back you up with their own story. A complaint with a community behind it is much harder to overlook.