Flogas complaint: Threatening vulnerable customers with disconnection

Name: Threatening vulnerable customers with disconnection
Item: Flogas
Rating: 1
Author: Julie

Open 28 Mar 2025 32 views Energy Companies

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Filed 28 Mar 2025 by Julie

I’m a carer for my mental disabled daughter and am also on the vulnerable register myself. Flogas know of my financial struggles and refuse to work with me. They are demanding £180 a month which i can’t afford. My DD bounced this month as there wasn’t enough money for it in my account. They had £300 from a grant off me last month and still want more. They are threatening to cut us off in 7 days. Please help.

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Case details

Status: Open
Company: Flogas
Filed: 28 Mar 2025
Rating: 1/5
Desired resolution: Arrange an affordable monthly payment amount and do not cut out gas off
Problem: Disconnection threatened over unaffordable payments
About: gas supply
At stake: £180

Progress

Filed
Company notified
Company replied
Resolved

28 Mar 2025 Complaint filed and published
28 Mar 2025 Message from Bizzy: we notified Flogas about this complaint.

See all 1 Flogas complaints

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Flogas complaint: Threatening vulnerable customers with disconnection

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Wronged by Flogas too?Make it sting!

Wronged by Flogas too?
Make it sting!