Complaint: Crooks

on 05 December 2019 about Flash Wireless in category Consumer Electronics

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My complaint:

Won’t honor new plans for two cell phones. I changed the plans online with an agent on hand. Received ation yet the change on one phone did not go through even though I have a ation on paper. Today, online agent would not honor the change made last week so one plan is at a higher rate. Offered to email them the ation and they were not interested. Also said they have emailed me each month my payment invoices and todate I have not received anything. Horrible customer service. Their motto is the customer is always wrong and Flash Wireless is always right.

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Justified complaint?

Suggested solution:

Honor the change in plan dated November 25th.

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