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Flair Airlines complaint: Denied boarding and refund

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Filed 9 Sep 2022 by Amanda

I had booked a ticket for myself and my partner to fly to Nova Scotia as I had sent my days out the day prior by car with a family member. Upon arrival to the baggage drop off for Flair, on Sunday Sept 4, 2022, I was denied boarding because they refused to accept my health card with the renewal paperwork that I was provided by Service Ontario. I then tried to validate it with my birth certificate, SIN number, expired drivers license as well as had an officer at the airport validate my identity to the Flair representative at baggage and was still denied. I then reached out to Flair that day, the following Monday, Tuesday and Wednesday and have received the same copy and pasted message of valid ID to use to board a plane. I described what happened again and received a message through email by a Flair CS Representative stating copy and paste multiple times that they cannot help due to my ticket being closed and forfeited. Then proceeded to send me a link to travel IDs that are allowed at the airport.

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