My complaint:
I transferred all IRA holdings after retirement in July 2020 and asked the advisor’s assistant to set-up the stock as dividend reinvestment for all three accounts. Only one was set-up correctly. When I called to ask for correction, the calls were not returned. I called the main number and was told a Supv would not speak to me and I should file a complaint. The next day someone called from RISK Mgmt. called and told me Fidelity was ending their relationship with me and to move my holdings within 30 days.
Suggested solution:
They should make all stock holdings as dividend reinvestment and use the cash to purchase the additional stock that was not done originally. The customer service and contacts must improve and accept responsibility for their errors instead of making the client the scapegoat.
