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Fidelity Investments complaint: account locked for one month with no explantion whatsoever

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Filed 16 Dec 2023 by JUANITA

my account was locked since early november and now on December 15 i have no information whatsoever as to the reason of the lock out and when the account with be unlocked. i have been a loyal customer in Fidelity for 20 years and this has never happened. The secrecy and lack of information is completely unacceptable.

This situation created by Fidelity is not only unacceptable but highly offensive and demeaning. Here we have a powerful company deciding on its own to regulate the availability of my money and having the guts to tell me i can sell my securities but i can not invest, transfer money or draw money from my liquid assets. They have the guts to withhold all information, reason of the lockout and date when the account is activated again.

I feel Fidelity is treating its loyal customers like dummies. Well I think Fidelity is going to face reality and come down from its golden powerful position and mismanagement. i have filed a formal complain with BBB, FINRA and SEC. i will file a complain with the state of OHIO also for misrepresentation , customer abuse and illegal retention of money that does not belong to them. I am pretty mad and frustrated that an inpersonal powerful brokerage can mistreat the customers in this fashion. Shame on them. I hope some legal challenges to Fidelity’s mismanagement can be generated by the regulatory agencies of the state of Ohio and also the federal regulators.

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