FANTASTIC ENERGY-SAVING EQUIPMENT complaint: Failure Refusal to provide a parts diagram

Our Company (Energy Group Australia Pty Lt of the product the d) requested the purchase of a Commercial sized Heat Pump Water Heater for a Project in Guam. After the delivery and installation of the product, the maintenance Technician at the Project Location in Guam asked for a parts identification diagram to have on file for future (accurate) identification of any parts that may need replacing in the months or years ahead.

This request was made to also assist and avoid any confusion with parts names being shown instead as part numbers with arrows pointing to each part. After many regular requests to the Sales Representative at FANTASTIC ENERGY-SAVING EQUIPMENT CO.,LTD. – Mr Ben Lew dating back to around the 17th. November 2022 via Skype, and he has now told me that they will not provide a parts identification diagram for us to issue to the Maintenance Technician at the Project in Guam.

We are lodging our complaint about the manufacturing Company (FANTASTIC ENERGY-SAVING EQUIPMENT CO.,LTD.) for refusing to provide a parts identification diagram for a product (Commercial sized Heat Pump Water Heater) that they manufactured.