My complaint:
Feb 18, 2022: $1,000 deposit
Feb 18, 2022: Lost $200 bet (Payable Account Balance: $800)
Feb 21, 2022: Lost $100 bet (Payable Account Balance: $700)
Apr 17, 2022: Awarded $200 bonus w stipulations, so account payable account balance remains unchanged (Payable Account Balance: $700)
May 21, 2022: $700 withdrawal declined by FanDuel (Payable Account Balance: $700)
May 22, 2022: $700 withdrawal declined by FanDuel (Payable Account Balance: $700)
May 22, 2022: FanDuel Customer Service responds to my inquiry, stating that I was not eligible for a deposit due to Anti-Money Laundering Laws
May 23, 2022: FanDuel Customer Service sends second email stating to submit a $100 withdrawal request and that I will receive a separate $600 refund (but FanDuel did not explain how or when I will receive the $600 refund)
May 23, 2022: $100 withdrawal approved by FanDuel (Payable Account Balance: $600)
May 23, 2022: $600 withdrawal declined by FanDuel (Payable Account Balance: $600)
May 24, 2022: $600 withdrawal declined by FanDuel (Payable Account Balance: $600)
May 25, 2022: $100 withdrawal declined by FanDuel (Payable Account Balance: $600)
May 26, 2022: I emailed FanDuel about my $600 refund and have not heard a response
May 31, 2022: I emailed FanDuel about my $600 refund and have not heard a response
Suggested solution:
FanDuel needs to give me my $600 back.
