ESPN complaint: Lack of Customer Service

I had a group of people at my house to watch a UFC Pay-per-view. I paid $80 for it and am an ESPN subscriber. I was not able to access the event from my TV through my ESPN account. I was not able to access it from my computer either. I tried my phone and was able to watch part of the event, but nobody else could watch it with me. I called support, which is non-existent, but I got no answer after 20 min of waiting.

After calling customer service the next day, the agent tells me that they will not refund me for the event because I ONLY waited 20 min and did access part of the event on my phone. That is absolutely ridiculous. I wasn’t able to access the PPV from the first 2 places I tried. If it doesn’t work on my TV or computer, its not worth paying $80. If this happens to someone else, DO NOT watch it on your phone because they will not refund you.

I told the agent that I ONLY waited 20 min on hold because I was only able to watch the event on my phone, which I had to use to call customer service. They don’t care.