Embassy Suites complaint: Dispute charges

Hello,
My name is Roselia Venegas. On June 30 , 2023, I booked a hotel suite though Expedia at Embassy Suites by Hilton Niagra Falls. It was for a 2-bedroom suite for up to 8 adults. The reservation was for July 2-4th (2 nights).

Itinerary number: 72595494935433
Reservation number: 38922990

I was well aware of the cancellation rules, must cancel within 48 hours, and had no intention on cancelling our reservation. Not until arriving to the hotel the receptionist told us that the suite was actually one room, half of a divided wall and a pull out couch bed that slept 8 adults. 1. This wasn’t going to work for my family and I since we had some disabled people in the group. 2. This is not how the room was described when booking through Expedia. I felt very misled and more importantly frustrated. I tried asking the hotel if we could just cancel the reservation but the insisted that they could not.

We ended up leaving and had to book 2 rooms at 2 separate hotels because of the busy holiday weekend. Only to find out that I was still charged $835.95 for a hotel I never stayed at. I have tried calling my bank, Expedia, and the Hotel with no luck on resolving this issue. I truly hope that you can help. If not, I will be seeking legal action.