EMaC complaint?

Do you have a dispute or a bad customer experience with EMaC? Report it through our website to maximize the chance of getting it resolved.

We help you write an effective complaint in minutes. Our AI models are trained on thousands of effective complaint letters. Then we push it through emails, social media, paper complaint letters and other tools at our disposal. And you are not alone: our helpful community is there for advice.

Call EMaC customer service on 0330 099 6826, Monday to Friday 8am to 6pm and Saturday 9am to 1pm, or email support@emac.co.uk. EMaC also publishes a separate address for complaints, shown in the contact details above. Have your vehicle registration, your plan number and the name of the dealer that sold the plan ready.

Payment, cancellation or transfer problem to raise? Start your complaint here as well, and we push it out to EMaC by email, social media and printed letters.

EMaC appears on your bank statement because it administers car service plans for dealers and vehicle manufacturers and collects the monthly Direct Debits that pay towards a car's servicing. If you bought a service plan or maintenance plan with a car from a dealer, the EMaC payment is most likely that plan, even when the plan carries the dealer's or the manufacturer's name. EMaC works with hundreds of dealer groups and with manufacturers such as BMW, Kia, Toyota and Vauxhall.

To match the payment, check the paperwork from the dealer for a service plan, or ask EMaC for the plan details using the vehicle registration. If you no longer own the car or never agreed to a plan, say so and ask EMaC to confirm the plan and the payments in writing.

To cancel an EMaC service plan, contact EMaC on 0330 099 6826 or by email at support@emac.co.uk with your plan number and vehicle registration. EMaC says refunds on cancellation are based on what you have paid in, less any services and management charges, so ask for a written breakdown before you agree the amount. If you are changing car with the same dealer group, ask whether the plan can be transferred to the new car instead.

Keep the plan agreement, your Direct Debit history and the service invoices, and note the date you asked to cancel.

Cancellation refund lower than your payments suggest? Raise it through our complaint process: our trained AI opens a case for you and keeps coaching you on what to reply to EMaC and when to push again.

Yes: in the UK, The Motor Ombudsman lists EMaC as an accredited business, and it considers disputes with businesses accredited to its Codes of Practice, which for EMaC means the code for vehicle warranty products. It generally expects EMaC to have had the chance to put things right first, so keep a record of every call, email and letter.

Plan dispute to put in writing? We help you write the complaint to EMaC in minutes, with your plan number and payment history set out in order.

Nothing has been reported about EMaC here yet. Our research shows what typically goes wrong at car service plan administrators: Direct Debits under a name plan holders do not recognise, cancellation refunds reduced by service and management charges, plans that cannot be moved when the car changes, dealers and administrators disagreeing on what a plan covers, and payments that carry on after the car has been sold.

Paying for a plan on a car you no longer own? Be the first to report it: your case opens the record for the next driver checking an EMaC Direct Debit.

Your complaint gets its own public page on Complain.biz and we get to work: we bring it to the attention of EMaC through emails, social media, paper complaint letters and other tools at our disposal.

And we stay with it after you file. Our trained AI opens a case file for you and keeps coaching: what to reply, when to push again, and how to escalate if nothing happens.

Yes. We have an active community of consumers, and complaints here are public: people who ran into the same problem with EMaC can give you advice or back you up with their own story. A complaint with a community behind it is much harder to overlook.