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Econo Lodge complaint: Rude / Poor Service etc

Open 106 views Hotels / Motels

Filed 18 Aug 2023 by Teresa

I came from NC to visit my 2 girls and booked my reservation from Wednesday August 16 until Sunday 21 and when I stay for multiple days anywhere I keep my room clean myself and all I need is refreshed clean towels and wash cloths. My daughter went to the office and ask for clean towels wash cloths toilet paper etc and was told that house keeping would come to the room tomorrow because we were coming to the office to much asking for stuff. Not sure what he was assuming but they have a little sign in the office stating if u need just call the office or come to the office. I went and bought towels wash cloths and soap because God forbid we ask for anything.I’m not only sending u this complaint I will be posting a review and from the looks of what I see on the Internet Econo Lodge don’t need many more. As I was going to buy me towels this morn I ask a man if he was the owner he said no he was the manager and ask what I needed and I told him nothing I would consult with a manager and corporate and anybody else. They don’t need to put signs anywhere if they aren’t going to comply with them. I’m still here and will be until Sunday morning. The lady that checked me in was amazing with great customer service manners. Had I known it would be this way I wouldn’t have ever came here because my money’s good and will spend anywhere. I would appreciate atleast a response to this before I go any further. Thank u so much for ur time and cooperation.

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