DTE Energy complaint: Poor practices

Name: Poor practices
Item: DTE Energy
Rating: 2
Author: Kathleen

Open 8 Jul 2023 121 views Energy Companies

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Filed 8 Jul 2023 by Kathleen

They took us off the opportunity to pay online. They told me it can only be paid on the second of that payment cycle. I told them that I don’t get my check until the 3rd. So they are making us pay at a store 4 miles away. My husband has severe breathing issues and has a very hard time dragging his oxygen. They don’t care about their customers.
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Case details

Status: Open
Company: DTE Energy
Filed: 8 Jul 2023
Rating: 2/5
Desired resolution: Put us back on online pay. And give us a particular due date. I want it on the 3rd 4th or 5th. They have their due dates all over the month.
Problem: Online payment option removed
About: online bill payment

Progress

Filed
Company notified
Company replied
Resolved

8 Jul 2023 Complaint filed and published
8 Jul 2023 Message from Bizzy: we notified DTE Energy about this complaint.

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