Domain.com complaint: Cannot cancel the order

Complaint from ensarr reported on 08 November 2023 about Domain.com

New complaint
Complaint pending
Complaint resolved
Complaint closed

My complaint:

8:49 PM
Business said
I genuinely appreciate your patience.

8:49 PM
Business said
My sincere apologies once again for any inconvenience. Thank you for your time and patience.

8:49 PM
You said
thank you

8:48 PM
Business said
I have deleted it

8:48 PM
Business said
sure

8:48 PM
You said
will you plese cancel my account

8:47 PM
Business said
Disabled the auto renewal

8:47 PM
Business said
I have removed credit card.

8:47 PM
Business said
For more information about domain cancelation you can refer this: https://www.domain.com/help/article/how-do-i-cancel-a-domain

8:47 PM
You said
you can be sure this will on the net

8:46 PM
You said
delate all my card details

8:46 PM
Business said
sure

8:46 PM
You said
and arrace all my credit card details

8:46 PM
You said
Please close my account complately

8:45 PM
You said
Than your policy is wrong

8:45 PM
Business said
I understand your concern. It is our policy , we cant make any changes to the domain once it is registered

8:44 PM
You said
This is not acceptable

8:44 PM
You said
What you are telling me that my order is only one hour time and i cannot cancel it

8:44 PM
Business said
I have disabled auto renewal

8:43 PM
You said
I can disable the auto renewal as well

8:43 PM
Business said
I will disable the auto renewal.

8:42 PM
Business said
I am afraid, we cant do much about it.

8:42 PM
You said
I like to cancel my order

8:42 PM
Business said
However, we cannot canncel or change the domain name once it is registered

8:42 PM
You said
yes please

8:42 PM
Business said
We understand that you no longer require our domain and would like to cancel your domain.

8:41 PM
Business said
Thank you for authenticating.

8:41 PM
You said
Altunn

8:40 PM
Business said
Please authenticate your account by answering the security question so that I can pull up the account details: What was the last name of your favorite teacher?

8:40 PM
You said
So am I

8:40 PM
Business said
I am sorry to hear about it.

8:40 PM
You said
Hello there I made a mistake with the order of domain. I was trying to get sahebedo.com but I ended up with sahebedocom.com . Please cancel my order if it is possible

8:39 PM
Business said
May I know how can I help you today?

8:37 PM
Business said
Hi! I am Adarsha and I’m looking forward to chatting with you.

8:37 PM
You said
thank you

8:37 PM
Business said
Your estimated wait time is less than a minute

8:37 PM
Business said
Let me get you to someone who can help. Please note, once our agent has completed assisting you, we’d also like to invite you to complete a brief survey on your experience today.

8:37 PM
You said
sahebedocom.com

8:37 PM
Business said
What is the domain name associated to the account you are contacting us about today? If you do not have a domain name type pass.

8:36 PM
You said
please

8:36 PM
Business said
May I please have your name to provide to your agent?

8:36 PM
You said
Other

8:36 PM
Business said
Please select the option below that best describes what you need help with.

8:36 PM
You said
Billing

8:36 PM
Business said
What service do you need help with?

8:36 PM
You said
Support for Existing Products

8:36 PM
Business said
Sorry. To best assist you, please select one of the options below.

8:35 PM
You said
I made a mistake with the domain order

8:35 PM
Business said
Do you require support with existing products or are you looking to renew/purchase services?

8:35 PM
You said
hello

8:35 PM
Business said
Thank you for contacting Domain.com. By continuing you agree to our privacy policy https://newfold.com/privacy-center

8:35 PM

Suggested solution:

Nope

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