Dobbies complaint: Going down hill fast

We went Ito Dobbies Kings Lynn today, and ordered a sandwich, we always have cheese and ham. First we were told we can’t have ham anymore, so we had plastic cheese, ( change to plastic cheese a year or so ago ) when the sandwich arrived, there was no Branson, as was stated on menu, and we could hardly see the couple of lettuce leaves , when we asked where the bit of tomato, cucumber,and onion was we were told this was all that head office said they could put on . This disgusting, with the prices you charge. Also my husband went to use the men’s toilet and there was poo, up the pan , on the floor and wall in more than one toilet, when my husband told a staff member he was told , they only have a cleaner in the morning , once they go home it stays dirty. On my way out the store l mentioned the dirty toilets to a staff member on the service desk, she said there’s nothing they could you’ll have to put up with it. We’ve been going to Dobbies for years, l don’t know what you are thinking of especially with the virus about, you should be increasing the cleaning not cutting back, l’m sure this is’nt government policy in these trying times.