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Dish Network complaint: Pricing not as agreed upon over the phone (False Advertising)

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Filed 13 Sep 2021 by Steve

I called to cancel because of price increases. Over the phone Dish offered a two year price lock of $64.99 including locals to retain me as a customer. I agreed to the $64.99 however, when I checked my account they billed me $79.99 I called today (9-13-21) and Dish operator DQK, said that they were not offering that price. This is the second time Dish operator DQK lied to me. He said they would look into it and I should have an answer in 5 business days. The operator just made me mad in his condescending attitude. He also stated he was in charge and there was no one else I could talk to in customer service. Dish customer service is sometimes good but often poor as with operator DQK.

I called back and talked to senior customer service who acted as if I was a Liar, I read the advertised price to them out of the paper. I asked why they could not just fix my account, they stated I signed a new two year agreement, so no new changes can be made. Again with a very condescending attitude – Customer Service did not fix the problem

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Discussion

2 comments

  1. S. B. Ford

    After days no response from Dish. They are quick to take your money but slow or non-responsive to questions about your bill. Also, I noticed that they recently billed me another $21. When I questioned this charge Dish stated because I changed my programming to that advertised this is an upgrade. This doesn't make any sense.

    Reply

  2. S. B. Ford

    Dish has agreed to cancel my account and end our business relationship after 23 years of being a customer. The Dish customer service person stated she listened to the phone call and stated the representative did not state what I claimed. This was a lie because the representative clearly stated the cost was $86 per month including taxes. I asked to listen to the recorded phone call and she told me to go obtain a subpoena signed by a judge. The customer service person stated my choice was to cancel or pay their price. I opted to cancel service on October 11 and send my equipment back.

    The issue is closed. However, Dish customer service has left a sour taste in my month and can't be trusted. I only due business with companies I trust and have been a ACO on government contracts over 30 years. I find that Dish is short sighted and has proven that its customer service is non existent. Dish even went so far as to invite a lawsuit. Dish knows that filing a law suit is very expensive to obtain a subpoena.

    I give up and will go with a new carrier.
     

    Reply

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