Digicel complaint: Poor customer service response

Name: Poor customer service response
Item: Digicel
Rating: 1
Author: Catherine

Open 11 Jan 2024 81 views Internet Providers Telecom TV Providers

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Filed 11 Jan 2024 by Catherine

Call and call and call and stay on hold forever to extremely annoying music only to have the call drop or so long I give up. Finally get someone and they tell me only the account holder can request a change when my husband has given permission multiple times for them to deal with me.

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Case details

Status: Open
Company: Digicel
Filed: 11 Jan 2024
Rating: 1/5
Desired resolution: No. Not at all.
Problem: Long holds, dropped calls, changes refused
About: internet account

Progress

Filed
Company notified
Company replied
Resolved

11 Jan 2024 Complaint filed and published
11 Jan 2024 Message from Bizzy: we notified Digicel about this complaint.

See all 1 Digicel complaints

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Digicel complaint: Poor customer service response

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Wronged by Digicel too?Make it sting!

Wronged by Digicel too?
Make it sting!