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Dell complaint: DEFECTED brand new MACHINE and 5 months without solution

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Filed 8 Apr 2022 by Khalil

I have Bought a new Alieware laptop 5 months ago, and it was defected, the keyboard is not working properly.
I have contacted Dell customer service, they said no replacement parts available so they will replace the full system.
five months past and I didn’t receive the replacement, and DELL technical team doesn’t know when the machine will arrive. And they keep playing games to un away from their responsibility, I have requested a Refund since they can not deliver the replacement, but as usual also they keep trying to escape.

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