De Vere Hotels complaint?

Do you have a dispute or a bad customer experience with De Vere Hotels? Report it through our website to maximize the chance of getting it resolved.

We help you write an effective complaint in minutes. Our AI models are trained on thousands of effective complaint letters. Then we push it through emails, social media, paper complaint letters and other tools at our disposal. And you are not alone: our helpful community is there for advice.

De Vere Hotels has one central guest number, 0333 344 9200, which is its room booking line; for anything else, the contact form on the De Vere website is the route, and a problem during a stay is best raised with the hotel's reception at the time. Have your booking reference, the hotel and the dates of your stay ready.

Bill higher than the rate you booked? Start your complaint here too, and we push it out to De Vere by email, social media and printed letters.

To cancel or change a De Vere booking, call 0333 344 9200, quote the booking reference and ask for written confirmation of the change or cancellation and of any refund. Whether you get money back depends on the rate you booked: flexible rates can usually be changed or cancelled up to a set time before arrival, while advance purchase and non-refundable rates usually cannot, and your confirmation shows which applies. A booking made through a travel website is usually changed through that site, and wedding or event bookings follow the terms of the signed contract.

Charged for a booking you cancelled in time? We help you write the complaint in minutes, quoting the rate terms against the charge.

To use a De Vere gift card, quote the card or voucher number when you book and check what it covers, since a voucher can be for a set experience such as a spa day or an overnight stay rather than a money value. Check the expiry date on the card or in its terms first. If a voucher has expired, or no date is available before it runs out, ask De Vere in writing for an extension or an exchange, quoting the voucher number, the purchase date and the dates you tried to book. Keep the purchase receipt and the original email or card.

Voucher expired before you could find a date? Report it here and we place your case alongside other De Vere gift card holders with the same problem, who can back it up.

De Vere Hotels has its head office in Harrogate, North Yorkshire; the full address is in the contact details at the top of this page. De Vere is the trading name of a group of companies, so address a written complaint to the head office, mark it clearly as a complaint, and include the hotel, the dates, the booking reference, what went wrong and what you want done. Keep a copy and proof of sending, along with anything the hotel itself gave you in writing.

Complaint about a stay that you want in front of head office? Bring it through our complaint process: our trained AI opens a case for you and keeps coaching you on what to reply and when to push again.

Nothing has been reported about De Vere Hotels here yet. Our research shows what typically goes wrong at country-house hotels and event venues: rooms, spa days or dining not as advertised, final bills with service charges or extras that were not expected, cancellation charges on advance rates, gift vouchers that expire before a date can be found, and wedding or event deposits that end up in dispute.

Spa break that did not match what you paid for? Be the first to report it, and your case opens the record the next De Vere guest can read before booking.

Your complaint gets its own public page on Complain.biz and we get to work: we bring it to the attention of De Vere Hotels through emails, social media, paper complaint letters and other tools at our disposal.

And we stay with it after you file. Our trained AI opens a case file for you and keeps coaching: what to reply, when to push again, and how to escalate if nothing happens.

Yes. We have an active community of consumers, and complaints here are public: people who ran into the same problem with De Vere Hotels can give you advice or back you up with their own story. A complaint with a community behind it is much harder to overlook.