Cumberland Building Society complaint?

Do you have a dispute or a bad customer experience with Cumberland Building Society? Report it through our website to maximize the chance of getting it resolved.

We help you write an effective complaint in minutes. Our AI models are trained on thousands of effective complaint letters. Then we push it through emails, social media, paper complaint letters and other tools at our disposal. And you are not alone: our helpful community is there for advice.

Cumberland Building Society customer service is on 01228 403 141, answered by its customer care team in Carlisle, and general questions can go to customerservice@cumberland.co.uk. Complaints have their own email address, shown in the contact details at the top of this page, and you can also raise a problem in any branch. Have your account or mortgage number ready and ask for a complaint reference.

Card payment or charge to dispute? Report it here as well, and we push it out to the Cumberland by email, social media and printed letters.

If a payment from your Cumberland Building Society current account has not reached the payee, or your account or card has been blocked, call the Society on 01228 403 141 as soon as you notice and ask what the block or delay relates to and what it needs from you to lift it. Banks and building societies often pause payments or accounts for security checks, so have your ID and the payment details ready: the date, the amount, the payee and the reference.

Keep screenshots of the payment in online banking or the app, any text or email about the block, and a note of each call. If money left your account and did not arrive, ask the Society to trace the payment and give you the trace reference.

Car finance from Cumberland Building Society is provided through its subsidiary Borderway Finance, which runs its own website, so a complaint about a car finance agreement should name Borderway Finance and quote the agreement number. Mortgages, savings, current accounts and business banking stay with the Society itself.

For a car finance complaint, keep the agreement, the vehicle details, your payment history and any letters about arrears, settlement or the end of the agreement, and note the date of each call.

Yes: the Financial Ombudsman Service covers complaints by Cumberland Building Society customers in the UK about its mortgages, savings, current accounts and other financial services. It generally expects the Society to have had the chance to put things right first, so keep a record of every call, branch visit, email and reference number.

Account decision you want to challenge? Take it through our complaint process: we help you write the complaint in minutes, drawing on thousands of complaint letters that actually worked.

Nothing has been reported about Cumberland Building Society here yet. Our research shows what typically goes wrong at UK building societies that run current accounts as well as savings and mortgages: card payments and transfers that go missing or are blocked for security checks, trouble logging in to online banking or the app, savings rates cut at short notice, mortgage applications and switches that take longer than expected, and car finance agreements that are hard to query.

Card blocked or a transfer that never landed? Start the first case: it becomes the record the next Cumberland customer with the same problem can point to.

Your complaint gets its own public page on Complain.biz and we get to work: we bring it to the attention of Cumberland Building Society through emails, social media, paper complaint letters and other tools at our disposal.

And we stay with it after you file. Our trained AI opens a case file for you and keeps coaching: what to reply, when to push again, and how to escalate if nothing happens.

Yes. We have an active community of consumers, and complaints here are public: people who ran into the same problem with Cumberland Building Society can give you advice or back you up with their own story. A complaint with a community behind it is much harder to overlook.